Shipping Policy

Where we deliver

We deliver orders throughout Australia, including regional and remote areas. International delivery is not available through our Australian online store. Delivery options and any applicable charges are calculated at checkout for the address entered.

Shipping costs and free delivery

Free standard shipping applies to eligible orders of $120 or more for Metro delivery addresses and $160 or more for Non-Metro delivery addresses, calculated on the qualifying order amount after discounts. Orders of exactly $120 (Metro) or $160 (Non-Metro) qualify. Any applicable shipping charge is displayed at checkout before payment.

Metro and Non-Metro areas

Metro and Non-Metro delivery zones are based on Australia Post postcode classifications and applied to the delivery address entered at checkout.

Dispatch and delivery estimates

Orders are usually prepared and dispatched within 2–3 business days, excluding weekends and public holidays. Some orders may be dispatched sooner. Larger orders requiring dispatch from our central warehouse may take longer; we will contact you to discuss expected timing where this applies. After dispatch, delivery generally takes 2–5 business days, depending on your location. Rural or remote deliveries, busy periods and courier disruptions may take longer. All timeframes are estimates, not guaranteed delivery dates.

Carriers and tracking

We select a suitable delivery provider based on your order and address. Tracking information is generally emailed once your order has been dispatched, when available. If a delivery cannot be completed, the carrier may direct the parcel to a depot or collection point.

Delayed, damaged or missing deliveries

If your parcel is delayed, damaged, incomplete, incorrect or missing, please contact us with your order number and relevant details. We will investigate and work with you on appropriate next steps. Delivery through a third-party carrier does not remove your rights under Australian Consumer Law.

Address changes and redelivery

Please check your delivery address carefully. If you need to correct an address before dispatch, contact us and we will update it without charge where possible. If an incorrect address provided by the customer results in a return or another delivery attempt after dispatch, we may need to charge the actual additional cost imposed by the courier. We will explain the cost and discuss the options with you before arranging redelivery wherever practicable. No separate administration fee applies. If redelivery is required because of an error by Edenvale or the delivery provider, we will not charge you for that error.

Changes and cancellations

If you need to change or cancel an order, please contact us as soon as possible. There is no cancellation fee before dispatch. If an order has already been dispatched, contact us to discuss return arrangements. We may ask you to cover reasonable shipping or return costs actually incurred in connection with a change-of-mind cancellation, where legally permitted. We will discuss any such costs with you before agreeing on arrangements. Once the returned goods are received and checked, we will refund the product price for the returned items under the agreed arrangement. Your rights under Australian Consumer Law are unaffected.

Free Click & Collect

Free Click & Collect is available from Edenvale Warriewood, 5/9 Apollo Street, Warriewood NSW 2102, Monday to Friday, 9 am–4 pm, excluding public holidays. We aim to have most orders ready within 1–2 business days. Please wait for your ready-for-collection confirmation before visiting. If you need your order sooner, call us and we will do our best to help; same-day collection may be possible depending on availability and workload.