Shipping & Returns
Ordering from Edenvale should be straightforward. Here is a quick guide to delivery, collection and getting help with an order. Our Shipping Policy and Refund Policy contain the full information.
Delivery throughout Australia
We deliver throughout Australia. Delivery options and charges are shown at checkout for your address. Free standard shipping applies to eligible orders of $120 or more for Metro addresses, or $160 or more for Non-Metro addresses, after discounts.
When to expect your order
Orders are usually dispatched within 2–3 business days. Delivery generally takes a further 2–5 business days. Larger orders may need additional preparation time, which we will discuss with you. Rural and remote deliveries or busy periods may take longer. These timeframes are estimates, not guarantees.
Free Click & Collect
Collect from 5/9 Apollo Street, Warriewood NSW 2102, Monday to Friday between 9 am and 4 pm, excluding public holidays. We aim to have most orders ready within 1–2 business days. Please wait for confirmation before collecting. Need it sooner? Call us and we will check whether an earlier or same-day pickup is possible.
Need help with an order?
For delayed deliveries, missing items, damaged bottles, incorrect products or other order concerns, email shop@edenvale.com.au, call (02) 9477 7346 or use our website contact form. We will help you understand the next steps and arrange a replacement at no cost where goods are damaged or incorrect, or another remedy where required by Australian Consumer Law.