Privacy Policy

About this policy

JMB Beverages Pty Ltd (ABN 90 120 725 340), trading as Edenvale Beverages, operates edenvale.com.au. This policy explains our handling of personal information relating to online orders, enquiries and communications.

Personal information we collect

Depending on how you interact with us, we may collect your name, contact and delivery details, billing information, order records, enquiries and marketing preferences. Authorised payment service providers process information needed to authorise and complete transactions.

Website and device information

Our website and technology providers may process device and browser information, IP addresses, pages viewed, cookies and site interactions. The information collected depends on enabled features and services.

How we use information

We use information to process orders, arrange delivery, provide support, keep business records, help prevent fraud and operate our online store. We may also use it to understand website performance and improve customer service.

Marketing communications

You can subscribe to marketing updates through our website form or at checkout. We use authorised marketing service providers to manage these communications. You can unsubscribe using the link in our marketing emails or by contacting us. Order-related messages may still be sent when needed to manage your purchase.

Service providers and sharing

We use external service providers for online store operations, secure payment processing, order fulfilment, customer support, marketing, accounting and delivery. We share relevant personal information with these categories of providers where needed to provide our services or as otherwise permitted or required by law.

Payment information

Payments are processed by authorised payment service providers. Edenvale does not store complete card numbers or card security codes in its own business systems. We keep relevant transaction records to manage orders, refunds and business records.

Cookies and online tracking

We use cookies and related technologies to support online shopping. Analytics or marketing technologies may also be used, depending on enabled services. Available choices depend on the relevant tools and legal requirements.

Access, correction and privacy enquiries

You may ask to access or correct personal information we hold. We respond in accordance with applicable law. For privacy enquiries or requests, email shop@edenvale.com.au, phone (02) 9477 7346 or use our website contact form at https://edenvale.com.au/pages/contact.

Complaints

If you have a privacy concern, please contact us using the email address, phone number or contact form above and provide details of the issue. We will review your concern and respond. Depending on the laws that apply, you may also be able to make a complaint to the Office of the Australian Information Commissioner.

Security and retention

We take reasonable steps to protect personal information. We retain it for business, record-keeping and legal purposes, and manage it in line with applicable requirements. We may update this policy; the current version appears on this page.